From a single service truck in Orlando, FL to a nationwide network of certified technicians — CUSTOMWARE was built to solve the facility maintenance gap that commercial operators face every day.
Commercial facilities can't afford slow response times, non-compliant vendors, or siloed service providers. CUSTOMWARE was engineered to be the opposite — a single-source partner that delivers speed, compliance, and consistency across every facility in your portfolio.
Our vision is a future where any commercial operator — regardless of how many locations they manage — has instant access to credentialed, reliable facility maintenance with full transparency.
Every decision we make is filtered through these principles.
Speed is a feature. Every process — from dispatch to invoicing — is engineered to move faster than the industry standard.
We don't guess. Every diagnosis, quote, and repair is backed by data, documentation, and decades of field expertise.
We say what we do and do what we say. Transparent pricing, honest timelines, and no surprise invoices — ever.
From GPS dispatch tracking to predictive maintenance scheduling, we continuously invest in technology that serves our clients better.
Founded in Orlando, FL with a commitment to being the most reliable commercial plumbing service in the Texas market. Started with 6 technicians and a single service area.
Expanded into Florida in 2015, opening our second regional HQ in Orlando. This marked our first multi-state operation and the beginning of the CUSTOMWARE national model.
By 2018, we had operations in 12 states, a fleet of 150+ vehicles, and our first Fortune 500 retail chain as a national account partner.
In 2021, we launched our proprietary dispatch and compliance platform — giving every client real-time visibility into their facilities.
We've built our presence one city at a time, ensuring every market gets the same level of service as our home base in Austin.