Privacy Policy

1 Overview

This Privacy Policy describes how Customware LLC ("CUSTOMWARE," "we," "us," or "our"), located at 1317 Edgewater Dr, Orlando, FL 32804, collects, uses, and protects information obtained from visitors to our website at customwarepro.com and clients who use our commercial plumbing and facility maintenance services.

By accessing our website or engaging our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

This policy applies to all information collected through our website, service request forms, phone communications, email correspondence, and any other interactions with Customware LLC.

2 Information We Collect

We collect information in two ways — information you provide directly to us, and information collected automatically when you use our website.

Information You Provide

• Contact Information: Name, business name, email address, phone number, and mailing address
• Service Request Details: Facility ID or location, type of service needed, urgency level, and job description
• Account Information: Username, password, and business details for B2B portal accounts
• Payment Information: Billing address and payment method details (processed securely through our payment processors — we do not store full card numbers)
• Communications: Messages, emails, and notes from calls or support interactions

Information Collected Automatically

• Log Data: IP address, browser type, pages visited, time spent on pages, and referring URL
• Device Information: Device type, operating system, and screen resolution
• Cookies & Tracking: See Section 5 for full details
• Location Data: General geographic location based on IP address (not precise GPS data)

3 How We Use Your Data

We use the information we collect for the following purposes:

We will not use your personal data for purposes beyond those listed above without first obtaining your consent or as required by law.

4 Sharing Your Data

We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

We may share your data in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our business (e.g., payment processors, CRM platforms, email delivery services, scheduling software). These providers are contractually bound to keep your data confidential and use it only to perform services for us.
• Legal Requirements: When required by law, subpoena, or government regulation, or to protect the rights, property, or safety of Customware LLC, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
• With Your Consent: For any other purpose, with your explicit prior consent.

5 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

Types of Cookies We Use

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.

6 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

• Active client records: Retained for the duration of the business relationship plus 7 years (for tax and legal compliance)
• Service request & job records: Retained for 5 years after the last service date
• Marketing contacts: Retained until you opt out or request deletion
• Website analytics data: Retained for up to 26 months
• Inactive accounts: Deleted or anonymized after 3 years of inactivity

When data is no longer needed, we securely delete or anonymize it in accordance with industry best practices.

7 Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

• SSL/TLS encryption for all data transmitted through our website
• Secure, access-controlled systems for storing client records
• Regular security assessments and staff training
• Payment data processed through PCI-DSS compliant payment processors
• Two-factor authentication available for B2B portal accounts

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you promptly in accordance with applicable law.

8 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request that we correct any inaccurate or incomplete data
• Right to Deletion: Request that we delete your personal data ("right to be forgotten"), subject to legal retention obligations
• Right to Restriction: Request that we restrict processing of your data under certain circumstances
• Right to Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to our processing of your data for marketing purposes at any time
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info@customwarepro.com. We will respond within 30 days. We may need to verify your identity before processing your request.

9 Children's Privacy

Our website and services are intended for business professionals and are not directed at children under the age of 13. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@customwarepro.com and we will promptly delete it.

10 Third-Party Links

Our website may contain links to third-party websites, services, or vendor portals. This Privacy Policy applies only to Customware LLC's website and services. We are not responsible for the privacy practices of any third-party sites.

We encourage you to review the privacy policy of any third-party site you visit. The inclusion of a link on our website does not imply our endorsement of that site's privacy practices.

11 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website
• For material changes, notify active clients via email

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our privacy team:

We aim to respond to all privacy-related inquiries within 5 business days.