Effective Date: January 1, 2025 · Last Updated: May 29, 2026
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Customware LLC ("CUSTOMWARE," "we," "us," or "our"), a nationwide commercial plumbing and facility maintenance company headquartered in Orlando, Florida.
By requesting a quote, scheduling a service, signing a work order, accessing our website at customwarepro.com, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
CUSTOMWARE provides commercial plumbing and facility maintenance services including, but not limited to:
All services are performed by licensed, bonded, and insured technicians. Specific scope, deliverables, and timelines for each project will be outlined in the applicable work order or service agreement.
Our services are intended for commercial and business clients including property managers, facility managers, retail chains, restaurants, industrial operators, and general contractors. Residential clients may be served on a case-by-case basis.
To create a commercial account or access our B2B portal, you must:
You are responsible for all activity that occurs under your account. Notify us immediately at info@customwarepro.com if you suspect unauthorized access.
All quotes provided by CUSTOMWARE are estimates based on information available at the time of assessment. Final pricing may vary if:
Written quotes are valid for 30 days from the date of issue unless otherwise stated. We will notify you of any price changes before proceeding with additional work beyond the quoted scope.
Unless otherwise agreed in writing, the following payment terms apply:
We accept major credit cards, ACH/bank transfer, business checks, and approved purchase orders. Late payments are subject to a 1.5% monthly finance charge (18% annually) on outstanding balances.
CUSTOMWARE reserves the right to suspend services and pursue collections for accounts more than 60 days past due. Client shall be responsible for all reasonable collection costs, including attorney's fees.
Service appointments are confirmed via email or phone. To reschedule or cancel a non-emergency appointment, please provide at least 24 hours' notice.
CUSTOMWARE reserves the right to reschedule appointments due to weather, equipment failure, or other circumstances beyond our control. We will provide as much advance notice as possible in such cases.
CUSTOMWARE stands behind the quality of our work. We offer the following warranties:
Warranties are void if damage results from misuse, neglect, unauthorized modifications, Acts of God, or failure to follow our maintenance recommendations. Warranty claims must be submitted in writing within the warranty period.
CUSTOMWARE's liability for any claim arising out of or related to our services shall not exceed the total amount paid by Client for the specific service giving rise to the claim.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CUSTOMWARE SHALL NOT BE LIABLE FOR:
CUSTOMWARE carries general liability insurance and workers' compensation coverage. Certificates of insurance are available upon request.
All content on the CUSTOMWARE website — including text, graphics, logos, images, and software — is the property of Customware LLC and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any CUSTOMWARE content without our express written permission. Limited use for personal, non-commercial reference is permitted.
The CUSTOMWARE name, logo, and taglines are trademarks of Customware LLC. Unauthorized use is strictly prohibited.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our services or website, you consent to the collection and use of your information as described in our Privacy Policy. Key points:
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions.
In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Austin, Travis County, Texas, under the rules of the American Arbitration Association (AAA).
Each party shall bear its own costs in arbitration unless the arbitrator determines otherwise. The arbitrator's decision shall be final and binding, and may be entered as a judgment in any court of competent jurisdiction.
CUSTOMWARE reserves the right to update or modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, for material changes, notify active account holders via email.
Your continued use of our services or website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
If you do not agree to the revised Terms, you must stop using our services and notify us to close your account.
If you have any questions about these Terms & Conditions, please reach out to our team:
For service-related inquiries, please visit our Contact page or call our 24/7 dispatch line at (321) 357-1192.